Frequently Asked Questions
What Does Ozonated Water Do?
Ozonated water cleans, sanitizes and deodorizes. Ozone can remove dirt and grime like many household cleaners,
but also sanitizes bacteria and germs that live on surfaces without using bleach, alcohol and other chemicals.
Finally, ozonated water deodorizes and leaves a fresh clean scent. The smell of ozone generating is similar to
the smell of the air during a thunderstorm.
How is Ozonated Water Generated?
BoiE using an electrolytic ozone cell (EOC) submerged in tap water to generate aqueous ozone. The ultra-efficient
EOC uses a small amount of electricity to split apart water molecules into hydrogen and oxygen. The oxygen recombines
to create ozone, one of nature's most powerful sanitizers, converting normal Tap Water into a Super Cleaner!
How is Tap Water Significant?
Tap water contains small amounts of dissolved minerals that give the water its taste. Minerals conduct electricity,
allowing an electrolytic ozone cell (EOC) to function. Distilled water has no minerals and will not work. Highly-filtered
water won't work as well because it has few minerals. If necessary, trace amounts of minerals can be added to water
to make it more conductive.
Is Ozonated Water (Aqueous Ozone) a Green Technology?
Yes, aqueous ozone is the greenest of Green Technology because it is sustainable and entirely chemical free, which
helps protect your family and the environment. No re-purchasing cleaners or containers, just refill.
Isn't Gaseous Ozone Dangerous to Breathe?
Yes, but when generated and dissolved within water, the aqueous ozone is not airborne or breathable. Any slight
off-gassing when the ozone is applied is well below the EPA's permissible limit of .05 PPM.
Can I spray Ozonated Water on Anything?
You can spray aqueous ozone on any surface that would be safe to spray with tap water. This includes fabrics
such as couches and bedding, however ozonated water sanitizes hard surfaces the best. The ozone concentration is
not high enough to damage most materials, however if there is a concern, test on a small area first.
Does Ozonated Water Leave a Residue?
No. When you start with water, there is nothing else to leave behind once the ozonated water evaporates. After
the ozonated water is sprayed and the ozone does its cleaning, any remaining ozone quickly reverts to normal oxygen,
leaving no residue behind.
What is the Difference Between Electrolytic Ozone Water and Salt-based Cleaners?
Salt contains chloride, which can be electrolyzed in water to generate hypochlorous acid (HOCl). Chlorine-based
sanitizers act slower than aqueous ozone and leave a powdery residue that's composed of hypochlorous acid and sodium
hydroxide. Hypochlorous acid is a sanitizer only. A separate cleaner must be used. Aqueous ozone performs both
cleaning and sanitizing.
Have Your Ozone Disinfection Products been Lab-tested?
Yes, we have sponsored tests of our devices at accredited laboratories where lab technicians used tap water in
our devices to test against bacteria and viruses. See results. Our
devices can infuse water with several parts per million (PPM) of ozone depending on tap water characteristics and
operation times. Less than 0.5 PPM is required for ozone to disinfect. The higher the PPM the shorter the dwell
time required to sanitize. At least 30 seconds is required to disinfect and 2-5 minutes of contact time is recommended.
What is the Difference between Cleaning, Sanitizing and Disinfecting?
Cleaners remove pathogens but don't kill them. An example is wiping off a dirty surface with a wash rag. Sanitizers
kill 99.9% of pathogens. An example is spraying a recently-cleaned surface with a liquid rated to kill 99.9% of
germs. Disinfectants are liquids rated to kill 99.999% of pathogens. Aqueous ozone is rated as all three by independent,
EPA-certified labs.
Is it Safe to Add Anything to the Tap Water?
A small amount of lemon juice (citric acid) added to tap water will not harm the electrolytic ozone cell and will
help keep it clean by helping to dissolve mineral deposits. Do not add petroleum products.
Can Ozonated Water Replace All Cleaning Products?
Aqueous ozone is a degreaser, an all-purpose cleaner, a super sanitizer and a deodorizer, great for killing germs
and general household cleaning. Ozonated water can replace most cleaning products. However, ozonated water does
not remove baked-on grease and grime that requires special cleaners and abrasion.
What is Your Warranty?
We offer a 1-year unlimited warranty and lifetime customer support. During the first year we will send replacement
parts to you at no charge to repair or replace anything that goes wrong. We will also perform the labor at no charge
if the customer ships the unit to us at his/her expense. After the first year the customer can extend the warranty
for an annual fee, or purchase replacement parts when needed.
What is Your Return Policy?
We offer a 30-day money-back guarantee with the following conditions:
- A return authorization is requested.
- The product is sent back to us in its original packaging within 30 days of receipt.
- The returned item is in like-new condition with all accessories.
- You are only allowed to return a total of one item. If you are unsure about a product, order one and test if
for your application, then you can order more at a later date.
- Shipping expenses (both ways) are not refundable
- Refunds (less shipping expenses) are processed 10 days after receipt at our office. This gives us time to receive
and test the returned item. Your bank may also have a few days of processing delay to return the funds back to
your card.
What is Your Lead Time for Orders?
Most aqueous ozone spray products and water purifiers ship within 2 business days. Machines are hand-built in one
of two production facilities. Some specialized equipment or larger orders may require additional time. The average
lead time for specialized equipment and larger orders is 3-5 days.
How Do You Ship Products?
We ship by Fedex, UPS or U.S. Mail shipping depending on the type of product and the shipping location. Products
labeled "Free Shipping" require a street address within the contiguous U.S. to ship by Fedex Ground.
Orders shipped to a P.O. Box or Alaska/Hawaii may incur an additional shipping fee depending on the product weight.
We will notify you when your item is complete and provide a tracking number when it ships. If the lead time to
build your equipment order is excessive, we will contact you and confirm that you want us to proceed. For orders
outside the United States, contact us first for a shipping quote.
What is Your Privacy Policy?
The following information discloses the privacy practices for this website and applies solely to information collected
by this web site:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that
you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to
anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share
your information with any third party outside of our organization, other than as necessary to fulfill your request,
e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or
services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting
us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information
is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that
information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock
icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the
web page. While we use encryption to protect sensitive information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific job (for example, billing or customer service)
are granted access to personally identifiable information. The computers/servers in which we store personally identifiable
information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at
(800) 679-4381 or via the forms on our contact page.
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BOI Environmental (BoiE). All rights reserved.
